Shipping policy

Shipping and delivery

Version of 17 October 2026

1. Order preparation time

Products marked “Available in 48h” are ready to ship. We dispatch them within two working days of receiving payment.
Made-to-order products are sewn in our workshop within up to 14 calendar days and then dispatched within two working days, unless a different time is stated on the product page.
Orders placed on Friday afternoon, at the weekend or on a public holiday are processed from the next working day.

Once your parcel has been dispatched, you will receive an email with a tracking number.

2. Delivery in Poland

InPost parcel locker – PLN 15
InPost courier – PLN 16
UPS / DPD courier – PLN 20
Orders from PLN 499 – free delivery

Delivery in Poland usually takes 1–2 working days from dispatch.

3. International delivery

European Union, Monaco and Montenegro – DPD, EUR 10, free from EUR 199
United Kingdom – DPD / FedEx, GBP 20, free from GBP 249
Switzerland – DPD / FedEx, EUR 20, free from EUR 299. Swiss VAT and customs clearance fees are included in product prices, so nothing more is due on delivery.
USA, Canada, Australia, China, Hong Kong, Taiwan, Singapore – FedEx, USD 10, free from USD 299

International transit time depends on the country and carrier. You will see the exact cost and available methods at checkout, before payment.

For shipments outside the European Union, the carrier or customs office in the destination country may charge customs duties and import taxes under local rules. If they were not collected at checkout, they are payable by the recipient.

Customs duties and taxes

European Union: no customs duties apply to orders shipped from Poland within the EU.
Switzerland: Swiss VAT and customs clearance fees are included in the price, so nothing more is due on delivery.
United Kingdom and United States: customs duties and import taxes are included in the price shown at checkout, so nothing more is due on delivery.
Other countries: local import duties and taxes may apply on delivery.

4. Receiving your parcel

When you receive your parcel, check that the packaging is not damaged. If it is, ask the courier to write a damage report and contact us. This does not affect your rights under a complaint.

5. Contact

For delivery questions, write to contact@novinska.com or call +48 606 110 181.

The rules for returns and complaints are set out in the returns and complaints policy.