Returns and withdrawal from the contract

Consumers may withdraw from a contract concluded in the NOVINSKA store without giving any reason within 14 days of receiving the goods. To meet the deadline, it is enough to send a clear statement before it expires, for example to contact@novinska.com. You may use the withdrawal form, but this is not mandatory.

Seller: HANDBAGS BAO BAO Maria Nowińska-Ślązak, ul. Ogrodowa 8E/40, 05-500 Józefosław, Poland; tax ID (NIP) 9511916420, REGON 140261203, registered in CEIDG.

Return address: NOVINSKA, ul. Przecławska 1, 03-879 Warsaw, Poland. Phone: +48 606 110 181.

Please send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. Please ship to the address above, not to a parcel locker. The customer bears the direct cost of returning the goods. Please protect the bag from damage and include your order number or other details that allow us to identify the purchase. A receipt or the original packaging is not a condition for exercising the right of withdrawal.

You may examine the bag to the extent necessary to establish its nature, characteristics and functioning. You are only liable for any diminished value resulting from handling beyond that.

We refund all payments, including the cost of the cheapest standard delivery offered at checkout, without undue delay and no later than 14 days after receiving your statement. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. We refund using the same payment method, unless we agree otherwise with you, at no extra cost.

The right of withdrawal does not apply to goods that are not prefabricated, are made to the customer's specifications or are clearly personalised. The mere fact that a standard model is sewn after the order is placed does not exclude the right to return. The exclusion of the right of withdrawal does not limit the right to file a complaint.

These statutory rights also apply to a natural person concluding a contract directly related to their business activity, where the contract is not of a professional nature for them, as follows in particular from the scope of business disclosed in CEIDG.

Complaints

Send complaints to contact@novinska.com or to NOVINSKA, ul. Przecławska 1, 03-879 Warsaw, Poland. Describe the problem and provide your contact details and information that allows us to identify the purchase. Photos may help us handle the case but are not a mandatory condition for accepting a complaint.

The seller is liable for any lack of conformity of the goods with the contract that becomes apparent within two years of delivery. Consumers may request repair or replacement and, in cases specified by law, a price reduction or withdrawal from the contract. The seller bears the costs of a justified complaint, including transport, repair or replacement. We respond to a consumer's complaint within 14 days of receiving it.

Legal basis: Polish Consumer Rights Act of 30 May 2014, in particular Chapters 4 and 5a.

This English text is a translation. In the event of any discrepancy, the Polish version prevails, without prejudice to mandatory consumer rights.